We understand plans change. This policy explains how cancellations and refunds work for bookings made with EasyRoamers. The exact charges for your booking are also mentioned in your confirmation.
Tour packages
| Cancellation received | Cancellation charge |
|---|---|
| 15 days or more before the start date | Advance retained only for non-refundable hotel/transport bookings, if any |
| 7 – 14 days before | 25% of the tour cost |
| 3 – 6 days before | 50% of the tour cost |
| Less than 72 hours / no-show | 100% of the tour cost |
Cab bookings
- Free cancellation up to 24 hours before the pickup time.
- Cancellation within 24 hours of pickup: one day's charge (or the advance paid) may be retained.
- No-show at the pickup point is treated as a cancellation within 24 hours.
Hotels
Hotel cancellations follow the cancellation rules of the hotel booked, which we share with your quote. Peak-season, festival and special-offer bookings are often non-refundable.
Refunds
- Approved refunds are processed to the original payment method within 7–10 working days.
- Bank or payment-gateway charges, if any, are not refundable.
- No refund is possible for unused services (meals, sightseeing, nights) once the trip has started.
Cancellation by us
If we have to cancel a booking for reasons within our control, you receive a full refund. For reasons beyond our control (natural events, government restrictions, strikes, road closures) we will offer alternative dates or refund the amount after deducting non-recoverable costs.
How to cancel
Write to us on WhatsApp or e-mail with your name, booking details and travel date. Your cancellation time is the time we receive your message.
